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Whether you need guidance choosing the perfect patio set or have a question about your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days and arrive within 5 to 8 business days. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time. If you have any trouble, send us a message and we will look into it for you.
What is your return policy?
We want you to love your new outdoor pieces. If something does not meet your expectations, please contact us within 30 days of delivery and we will walk you through the return process. Items should be unused and in their original packaging.
Can I exchange an item for a different style or color?
Absolutely. If you would like to swap a fire table, pergola, or patio set for a different option, get in touch with our team. We will coordinate the exchange and help you find the perfect fit for your space.
What materials are your fire tables and patio furniture made from?
Our collections feature weather-resistant materials designed to last through seasons of outdoor use. Each product page includes detailed specifications on frame materials, finishes, and fabric types so you can choose with confidence.
Do you offer design advice for setting up my outdoor space?
We love helping customers bring their backyard vision to life. Whether you are planning a cozy patio dining area or a full outdoor living setup with a pergola and fire table, our team can offer guidance on sizing, layout, and coordinating pieces.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Timely Responses
Our team replies to every inquiry within one business day so you are never left waiting.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Crafted for Quality
Owned and operated by Royal Sparrow Supply Co LLC, every piece is selected for lasting outdoor enjoyment.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no minimum purchase required.
